You can download your products and the License Manager in your account section -> My Downloads.
There are two ways for activating your license(s):
The process of activating a license is the same should you use the License Manager or the "in-plugin" direct activation.
Steps for activating a license:
ONLINE ACTIVATION
OFFLINE ACTIVATION
Typically, a single license allows activation on up to 3 (three) computers simultaneously. However, certain products, such as Align-IT, can only be activated on 1 (one) computer at a time.
If additional activations are required, kindly consider acquiring a new license.
In the License Manager app, you can easily see and manage your licenses and computer activations.
The process of transferring a license to another individual is free of charge.
However, a license cannot be transferred within the first 6 months from the date of purchase (to the date the Transfer form has been submitted).
Once a transfer request has been submitted and completed, it is irreversible. The previous owner will permanently lose access to the license until a new one is purchased.
To initiate a license transfer, please use the contact form. We will review the transfer request and respond to you before proceeding.
To download the product you've purchased or demo products, go to your account -> My Downloads.
Following the download of the products from My Downloads, locate the files in your download folder.
Installation procedure:
Upon completing the installation procedure (and, when necessary, the license activation through the License Manager), the plugin should be accessible in your DAW after a restart. If you are unable to find the product in your plugin list, please consult the Troubleshooting section of this FAQ.
Standalone products should be immediately accessible from your usual Application or Program folder.
Because our plugins/apps need to validate the demo license expiry, they require the computer to be connected to the internet at startup.
Once the product is authorised as a demo, an internet connection is no longer necessary until you close and restart the plugin/app again.
If you don't plan to connect the machine you intend to use for trying a demo license, we recommend considering the purchase of a standard license.
First, be aware that products activated under a demo license necessitate an internet connexion.
When available, our product demos are offered at a cost of 0 (zero) euros. This process of buying a demo license involves creating an account, to which the demo license is then appended. Subsequently, utilise our License Manager application to connect to your account and activate the demo license, following the same procedure as for non-demo licenses. The Control Center app facilitates the download of our products.
It is important to note that not all products offer a demo license.
Limitations:
Typically, a demo license is restricted solely in terms of time (e.g., 15 days, although this duration may vary).
Certain products may impose functional limitations as part of the demo, along with the presence of sound artifacts or unpredictable MIDI responses, although this is rarely the case.
Should you wish to access these functionalities, we recommend considering the purchase of a full license.
The sole method to remove a demo limitation or expiration notice is to acquire a full license. Upon obtaining a full license, you can typically activate it using the License Manager application. This action replaces the previous demo license with the newly acquired full license.
Our free product can be obtained at no cost. You can find the free products in your account section -> My Downloads. Once downloaded and installed, free products do not require activation or a license to run.
You can easily change your password by going to your account, then under Account Info.
As our products are distributed using a licensing system, it is essential to have an account for license management. Consequently, an account will be created when you make a purchase of our products in the case you don't own one already.
Following the creation of your account, your products can be activated using the our ControlCenter application.
We currently provide three payment options for purchasing our products:
We exclusively accept the specified payment methods and do not accommodate any alternatives.
Studio 427 Audio is registered in France under the Auto-Entrepreneur or Micro-Entreprise status. According to Article 293B of the CGI, this specific status does not permit us to levy VAT. Consequently, the price you pay, whether you are an individual or a company, does not include VAT and represents the final amount to be paid.
In adherence to French law, invoices issued under the Micro-Entreprise status must include the statement "VAT not applicable, art. 293B of the CGI".
This implies that:
art. 293B of the CGI:
www.legifrance.gouv.fr
Given the diminishing prevalence of 32-bit environments, Studio 427 Audio products exclusively support 64-bit operating systems.
macOS:
Our products are compatible with macOS versions from 10.15 Catalina to macOS 26.4 Tahoe.
Windows:
Our products are compatible with Windows versions from Windows 7 to Windows 11.
Typically, our plugins are offered in AAX, AUv2, and VST3 formats, 64bit.*
In addition to these plugin formats, certain products may also be accessible, sometimes exclusively, as standalone applications.
* To obtain detailed information regarding a specific product's format and compatibility with operating systems, please consult the bottom section of the product page.
For macOS 10.13 High Sierra and newer, AU plug-ins may not immediately show up in your host software after installation. In such cases, please perform a complete reboot of your Mac. Upon relaunching your host, the new AU plug-in(s) should become visible.
Many host applications cache plug-ins to enhance loading speed and avoid re-scanning each plug-in on startup. It is likely that you will need to clear your host's plug-in cache so your plug-ins will be re-scanned.
Here are examples for specific host applications:
Apple Logic Pro X:
On macOS versions prior to 10.13 High Sierra:
Go to Preferences > AU Manager.
Select the plug-in(s).
Choose Reset & Rescan.
If the above fails, quit Logic and follow these steps:
Navigate to /Users/YOUR USERNAME/Library/Caches/AudioUnitCache/
Delete the file com.apple.audiounits.cache
Restart Logic.
Cockos Reaper:
Go to Preferences -> Plug-Ins -> VST
Select Clear cache/re-scan.If unsuccessful, quit Reaper and delete the following files:
Mac:
in ~/Library/Application Support/REAPER/:
reaper-auplugins-bc.ini
reaper-auplugins64-bc.ini
reaper-vstplugins.ini
reaper-vstplugins64.ini
Windows:
in C:\Users*USERNAME*\AppData\Roaming\REAPER\VST:
reaper-vstplugins.ini
Restart Reaper.
Ableton Live:
Go to Preferences -> File/Folder -> Plugin Sources:
Turn on Use Audio Units and/or Use VST Plug-In System Folder.
If already turned on, perform a rescan by holding down the ALT key and clicking Rescan.
AVID Pro Tools:
Depending on your operating system and Pro Tools version, manually delete the following files:
macOS with Pro Tools 11+:
Macintosh HD/Users/USERNAME/Library/Preferences/Avid/Pro Tools/InstalledAAXPlugIns
Macintosh HD/Users/USERNAME/Library/Preferences/Avid/Pro Tools/Pro Tools Prefs
macOS with Pro Tools 10.3.6+:
Macintosh HD/Users/USERNAME/Library/Preferences/DAE Prefs
Windows with Pro Tools 11+:
C:\Users*USERNAME*\AppData\Roaming\Avid\Pro Tools\InstalledAAXPlugIns
C:\Users*USERNAME*\AppData\Roaming\Avid\Pro Tools\Pro Tools Prefs.ptp
C:\Users*USERNAME*\AppData\Local\Temp\AAX
Windows with Pro Tools 10.3.6+:
C:\Users*USERNAME*\AppData\Roaming\Avid\Pro Tools 10
C:\Users*USERNAME*\AppData\Local\Temp\AAX
C:\Program Files (x86)\Avid\Pro Tools\DAE\DAE Prefs
Steinberg Cubase:
Try going to Devices -> Plug-In Information.
Select Update Plug-In Information.
If that fails, quit Cubase and delete the following files:
macOS:
in ~/Library/Preferences/Cubase/:
Vst2xBlacklist Cubase.xml
Vst2xPlugins Cubase.xml
VstPlugInfo.xml
Windows:
in C:\Users*USERNAME*\AppData\Roaming\Steinberg\Cubase:
Vst2xBlacklist Cubase.xml
Vst2xPlugins Cubase.xml
VstPlugInfo.xml
Restart Cubase.
If you face challenges while attempting to connect in the License Manager app, or via the in-plugin embedded License manager, consider the following steps:
If you haven't obtained a response from us, kindly inspect your spam/junk directory, as certain email providers may incorrectly categorise our messages as spam. You can also access your tickets from the Contact page once you are logged in, or from the link in the email if you do not have an account yet.
Additional information:
If you encounter a technical issue or compatibility problem with one of our products, we offer full support to help resolve the problem. If we are unable to provide a technical solution to your specific issue regarding the product's functionalities, we will consider a refund. Refunds are only eligible for technical issues that cannot be resolved; no other reasons will be considered.
